Effective Date: August 27, 2026
Diamond Print Shop LLC (“Diamond Print Shop,” “DPS,” “we,” “us,” or “our”) wants customers to be satisfied with their orders. Because many of our products are custom-made or produced to order, return and refund eligibility depends on the type of product and the reason for the request.
Custom and Personalized Orders
Custom-printed, decorated, personalized, or made-to-order items are generally non-refundable and non-returnable once production has begun, except when the item is defective, damaged, or produced incorrectly by Diamond Print Shop.
Customers are responsible for reviewing and approving all applicable order details before production, including garment style, color, size, quantity, spelling, artwork, placement, and other customization details.
Production Errors
If Diamond Print Shop makes an error in production, such as printing the wrong artwork, incorrect placement, wrong garment, or another material mistake attributable to us, please contact us promptly after receiving the order.
If the claim is approved, Diamond Print Shop may, at its discretion:
- Reprint or replace the affected item
- Correct the production error
- Issue a partial or full refund for the affected item
Damaged or Defective Items
If an item arrives damaged or defective, please contact Diamond Print Shop as soon as possible and provide the order information and a description of the issue.
We may request photographs or other documentation before approving a replacement or refund.
Incorrect Size or Customer Selection
Items are not eligible for return or refund when the customer selected the wrong size, color, garment style, quantity, spelling, artwork, or other order detail that was correctly produced according to the approved order.
Customers should review size charts and order details carefully before purchase or final approval.
Cancellations
Orders may be eligible for cancellation only before production begins.
Once garments, transfers, artwork preparation, printing, or other production work has started, the order may no longer be cancelable or refundable.
If you need to cancel an order, contact Diamond Print Shop as quickly as possible. Cancellation requests are not guaranteed.
Non-Custom Retail Items
If Diamond Print Shop offers non-custom, non-personalized retail items, those items may be eligible for return if they are unused, unworn, unwashed, and in their original condition.
Return eligibility and timing may vary by product and will be communicated on the applicable product or order documentation.
Sale and Clearance Items
Sale, clearance, closeout, or specially discounted items may be final sale unless they are defective or damaged.
Refund Processing
Approved refunds will be issued to the original method of payment when possible.
Processing times may vary depending on the payment processor and the customer’s financial institution.
Shipping Costs
Original shipping charges are generally non-refundable unless the return is due to an error by Diamond Print Shop.
Unless otherwise approved by Diamond Print Shop, customers are responsible for return-shipping costs.
We recommend using a trackable shipping method for returned merchandise.
Organization Store Orders
Orders placed through school, nonprofit, team, club, or other organization stores may be subject to the same custom-order restrictions described above. Items produced specifically for an organization or campaign may be final sale unless defective, damaged, or produced incorrectly.
How to Request a Return, Refund, or Replacement
To request assistance, contact Diamond Print Shop using the Contact page or other contact information published on this website. Please include your name, order number, affected item, and a description of the issue.
Policy Updates
Diamond Print Shop LLC may revise this Return / Refund Policy when necessary. The current version will be posted on this website with an updated effective date.