Effective Date: August 27, 2026
Diamond Print Shop LLC (“Diamond Print Shop,” “DPS,” “we,” “us,” or “our”) produces custom apparel and related products that may require production time before an order is ready for shipping, delivery, or pickup.
Production Time
Most Diamond Print Shop products are produced to order. Production time varies depending on:
- Garment availability
- Order quantity
- Decoration method
- Artwork requirements
- Product customization
- Supplier availability
- Seasonal demand
Estimated production or completion times may be provided when an order is placed or approved.
Production time is separate from shipping or transit time.
Order Processing
Orders generally begin processing after:
- Payment has been successfully completed or otherwise approved
- Required artwork or order information has been received
- Any necessary customer approval has been completed
- Required garments or materials are available
Custom orders may require additional processing time when artwork changes, garment substitutions, or other customer approvals are necessary.
Shipping Methods
Available shipping methods may vary by order.
Diamond Print Shop may use carriers such as:
- USPS
- UPS
- FedEx
- Other appropriate delivery services
The available carrier and shipping method may be determined by destination, package size, order requirements, and service availability.
Shipping Charges
Shipping charges, when applicable, may be calculated during checkout or communicated before the order is finalized.
Shipping costs may vary based on:
- Destination
- Package weight and dimensions
- Carrier
- Shipping method
- Number of garments or products
Unless otherwise stated, shipping charges are the responsibility of the customer.
Tracking
When tracking information is available, Diamond Print Shop may provide the customer with a tracking number or shipment notification after the order has been transferred to the carrier.
Carrier tracking information may take additional time to become active after a shipping label is created.
Local Pickup
Local pickup may be available for certain orders.
Customers selecting local pickup will be notified when their order is ready. Please do not arrive for pickup until Diamond Print Shop has confirmed that the order is complete and available.
Pickup instructions may vary depending on the order or organization program.
Organization Store Orders
Orders placed through school, nonprofit, business, team, choir, club, or other organization storefronts may use a specific fulfillment method established for that program.
Depending on the organization, orders may be:
- Shipped directly to the customer
- Available for individual pickup
- Delivered together to the organization
- Distributed through an authorized organization representative
The applicable fulfillment method will be communicated through the organization store, product information, or order instructions.
Delivery Estimates
Any production or delivery date provided by Diamond Print Shop is an estimate unless expressly stated otherwise in writing.
Diamond Print Shop will make reasonable efforts to meet communicated deadlines but cannot guarantee carrier transit times or circumstances beyond our reasonable control.
Carrier Delays
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside Diamond Print Shop’s control, including:
- Carrier delays
- Severe weather
- Transportation disruptions
- Incorrect or incomplete addresses
- High-volume shipping periods
- Natural disasters
- Other unforeseen events
Diamond Print Shop is not responsible for carrier delays after a package has been accepted by the carrier, but we will provide reasonable assistance when possible.
Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address.
If an order is returned, delayed, or misdelivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.
Lost or Damaged Shipments
If tracking indicates that a shipment may be lost or if an order arrives damaged, please contact Diamond Print Shop promptly.
We may request photographs, packaging information, tracking details, or other documentation when investigating a shipping claim.
Resolution may depend on the shipping carrier’s claims process.
Split Shipments
Some orders may be shipped in more than one package when necessary because of product availability, package size, supplier logistics, or other fulfillment requirements.
When practical, Diamond Print Shop will communicate significant split-shipment arrangements to the customer.
Rush Orders
Rush production or expedited shipping may be available for certain orders but is not guaranteed.
Additional charges may apply.
Rush requests must be approved by Diamond Print Shop before they are considered confirmed.
Contact
Questions about production status, shipping, delivery, or pickup may be submitted through the Contact page or other contact information published on the Diamond Print Shop website.
Policy Updates
Diamond Print Shop LLC may revise this Shipping / Delivery Policy when necessary. The current version will be posted on this website with an updated effective date.